Delivery & Returns
We offer FREE UK DELIVERY on all orders, no matter the size. All orders dispatched within 1-2 working days. Small orders will be sent 2nd class. Once you place your order with us you will receive an order confirmation via email. Please check this carefully. We will then send you an email on the day of dispatch notifying you that your order is on it's way to you. Delivery addresses can be different to invoice addresses - this can be selected during the checkout procedure.
Delivery Terms & Conditions.
Every effort will be made to deliver the goods as soon as possible after your order has been paid for. However, Ashdown Light Store will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.
You will get an email on purchase to confirm your order number, items ordered, your delivery address and the total price. Please check this carefully and notify us if you spot any discrepancies in the order.
We provide a full manufacturers warranty on all products we supply. The length of warranty differs depending on the brand and will be explained within the product listing. The receipt we send you with your purchase acts as your warranty.
Returning Unwanted Goods
We value our customers greatly and aim to provide the highest possible level of service. If you purchase an item and decide you don’t like it or it doesn’t fit your requirements we will offer a 30 day full refund period with th exception of cut to length rope lights. Please note, the refund will match the price you originally paid and will not cover any postage fees incurred whilst returning the item. A copy of your order must be included with all returns. Returns made outside the 30 day period will be subject to a 25% restocking charge.
Unwanted items should be returned in an unused condition and in original packaging.
Damaged or Faulty Goods
We aim to provide the highest level of service to our customers. If you are not entirely happy with the quality of your purchase, or you believe the product to be faulty or damaged, please contact us as soon as possible. If an item is visibly damaged we will require a photo of the damage. If there is a fault with the item we will require an explanation.
Please note we do not refund other forms of postage unless previously agreed.
International delivery prices are worked out by weight and automatically calculated - simply add your items to the shopping cart and select your country at checkout and the website will work out the shipping cost. We send small orders Royal Mail International Tracked and large orders by international couriers.
Delivery & Returns